One in five people at work are attacked or abused every year just for doing their job. This course will help to: Explain the causes of violence and aggression , Describe how to avoid it, State how to deal with aggressive behaviour and State how to deal with actual physical violence. Teachers, doctors, nurses, carers, social workers, public transport workers, shop workers, DHSS staff and many others are all at risk every working day.

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This course introduces the learner to the potential hazards faced by lone workers. It then considers whose responsibility it is to reduce or remove the risks associated with these hazards.

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This course looks at the five key lone working occupational groups and helps the learner to identify the occupations that fall within those groups. By identifying their own, or a similar occupation, and the group into which it falls the learner is able to go on to recognise and identify with the particular risks to personal safety that apply to that occupation.

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A surprising number of people work in occupations that require them to work on their own either in people’s homes or in other people’s premises Sadly, for a variety of reasons, each day sees many people in these occupations subject to either verbal or physical violence or aggression. This course looks at why such violence and aggression occurs. It also enables the learner to develop skills aimed at reducing the likelihood of violence and – should it occur – limiting its outcome..

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